Florenova ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, and safeguard the information you provide through shopflorenova.com. By using our website, you agree to the practices described below.
Information We Collect
When you submit a message through our contact form, we collect your name, email address, phone number (if provided), and the contents of your message. We do not collect any other personal information directly through this website.
Our website does not set tracking or advertising cookies. We use Cloudflare Turnstile to help prevent automated abuse of our contact form; Turnstile may collect limited technical signals (such as IP address and browser characteristics) solely to determine whether the request is human.
How We Use Your Information
We use the information you submit to respond to your inquiries, fulfill requests for customer support, and process refund or return requests. We do not sell your information, and we do not use it for advertising.
Third Parties
Form submissions are processed through Web3Forms, which delivers the message contents to our team email inbox. Web3Forms processes your submission solely to deliver the message.
Purchases of Florenova products are completed on Amazon. When you click a "Shop on Amazon" link, you leave our website and become subject to Amazon's privacy policy and terms of use.
Data Retention
We retain contact-form messages for as long as needed to address your inquiry and to keep a reasonable history of customer correspondence. You may request deletion of your information at any time by contacting us.
Your Rights
Depending on where you live, you may have rights to access, correct, delete, or receive a portable copy of the personal information we hold about you. To exercise any of these rights, please reach out through our contact form.
Children's Privacy
Our products and website are intended for adults. We do not knowingly collect personal information from anyone under 18.
Changes To This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision.
Contact Us
Questions about this Privacy Policy? Reach us through our contact form.
This Privacy Policy is provided in good faith as a starting reference and is not a substitute for legal advice. We recommend reviewing it with qualified counsel before relying on it for compliance purposes.